Privacy Policy
At Osery Couture, we highly value your privacy. In this policy, we explain which data we collect, why, and how we protect it. By using our website and services, you agree to this policy.
1. What data do we collect?
When you visit our website, place an order, or contact us, we may collect the following information from you:
- First and last name
- Address details
- Email address
- Phone number
- Payment details (processed via secure providers)
- IP address
- Information about your order(s)
- Communication with our customer service
2. For what purposes do we use your data?
We use your data exclusively for the following purposes:
- Processing and shipping your order
- Creating a customer account
- Sending updates regarding your order
- Customer service and support
- Improving our website and user experience
- Newsletters (only after explicit opt-in)
3. Do we share your data with third parties?
We never sell your data to third parties. We only share it with parties necessary for our services:
- Delivery services (e.g., PostNL, DHL)
- Payment services (such as iDEAL, Klarna)
- Web hosting and email providers
- Ad measurement (Meta, via pixel and Conversions API)
We enter into data processing agreements with all of these parties.
4. Security
We take appropriate technical and organizational measures to protect your data:
- SSL encryption across the entire website
- Secure payment pages
- Limited access to customer data
5. Retention period
We do not keep your data longer than necessary. We retain order and invoice data for at least 7 years due to legal retention obligations.
6. Your rights
- To access the data we hold about you
- To have your data corrected or deleted
- To object to the use of your data
- To withdraw your consent for marketing emails
Would you like to exercise any of these rights? Please email atelier@oserycouture.com.
7. Cookies
Our website uses cookies to ensure the shopping cart functions, to remember your language preference, and to measure which advertisement leads to an order. Our cookie policy specifies exactly which cookies these are and how you can remove them.
Please read our cookie policy for the full list.
8. Changes
We reserve the right to update this policy. The most recent version is always available on this page. We recommend that you check this policy regularly.